No online support with 3G!

Imagine a company that supplies you with Internet access - you pay $29/mnth for a measly 2GB of data and they DO NOT OFFER ONLINE SUPPORT!

"We’re available 24 hours a day, seven days a week'. That’s if you can get through the mysterious menus that lead you 'round in circles and eventually tell you to call the number that you just called in the first place. Genius!

The second time ‘round I cheat and go through the sales line (this is a helpful tactic when you just need to speak to someone).
They transfer me to another section. When Diana (from India) answers, naturally, I have to tell her all of my details again. She is very polite and I remind myself to be patient – she just works there.
I explain to her my dilemma – last time I called, a gentleman (Linden, from Indian) told me he would set up auto recharge for me. Yet when I login to check my account, there appears to be no auto recharge set up.

She assures me that if I have set up auto recharge, I will not have to do anything.

Sigh... I remind her that it was not me who set it up, but I asked the sales assistant to set it up for me last time I called.
As expected, it was not set up. I will now have to do that myself.
Ah well, it only took me half an hour and a 10 minute phone call to confirm that.

And best of all, they call this 'Customer Care'. Love it!